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Reporting performance

Introduction

Our performance is monitored both nationally and locally in a variety of ways to ensure we provide high quality services which meet the needs of adults who require services from us, in a way that enables them to remain in control of their lives.

National performance reporting

At the national level we provide annual returns relating to things such as direct payments, home care, residential and nursing care, and how quickly we deal with assessments.

At the end of May each year we complete our Self Assessment Survey, which we submit to the  Care Quality Commission|. This is then analysed and our results are reported back us in November. The results for all councils are published in December each year and they contribute towards the Council's overall ratings.

Local performance reporting

We work with other councils in the Yorkshire and Humber Region so that we can learn from each other and develop best practice.

Within the Directorate, to help us ensure that our performance remains on track, we have developed a three year Directorate Service Plan. This is updated annually, contains key areas for improvement and feeds into the Council’s Planning Framework.

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