Gateway to Care
Gateway to Care is your first point of contact for adult social care. We are here to offer you practical information and advice which will help you to continue to live independently at home. This may include, for example, help with mobility and confidence after an accident, illness, injury or deterioration in a condition.
The Gateway to Care team includes friendly, experienced social care advisors, clinical advisors and social workers who bring their expertise together to make sure you receive coordinated care, support and advice.
The service was set up after the Council and NHS Calderdale asked patients, the public and staff about the kind of services they would like.
People said that they wanted a way to get help and advice quickly and easily, with one assessment. People also said they wanted to avoid being admitted to hospital and wanted services to work together to care for them safely at home instead.
If you already use services provided by Calderdale's social care teams you can contact Gateway to Care to provide them with information (such as your holiday dates) or to ask them to contact you. Gateway to Care number makes it easy for you to contact us so that we can improve services to you.
- Gateway to Care
- 01422 393000
Do I need to contact Gateway to Care if I want to speak with my named social worker?
If I contact Gateway to Care will I have to give you my details?
How will Gateway to Care use my details if I give them to you?
If you ring for information, you do not have to provide us with your details. If you do provide us with your details, we will record them on our systems along with a note of your query so that we can see the type of calls that we are dealing with and the areas from which calls are received. If you call us again, the record of previous conversations will help us to provide you with the highest level of service.
I don't want to speak to a different person every time I call Gateway to Care. How will I make sure I speak to the person that knows about my case?
What are the opening hours for Gateway to Care and who do I contact outside these hours?
Who will I contact if I have a complaint or a compliment about the Gateway to Care service?
If you wish to take your compliment or complaint further, you should contact the Council's Compliments and Complaints Team.
We recognise the diverse needs of our residents and local communities and aim to ensure that our services are accessible to all and delivered in a way that is appropriate, fair and sensitive.